Managed services

Service availability monitoring
Service availability monitoring ensures that the vital services of your ecommerce site such as HTTP, HTTPS, FTP and email as well as the core functions of your servers such as CPU, disk and memory utilisation are constantly monitored by automated systems.  All alarms are monitored by operational staff around the clock and are escalated according to established procedures.

Download our Monitoring factsheet.

Managed firewall
A number of comprehensive firewall management services are available that include amongst other things: the monitoring of vital signs and suspicious behaviour, log file analysis, firewall application upgrade and patch management and security policy management.

Enhanced operations
Our operations team man our Network Operations Centre (NOC) round the clock. In addition to its normal duties the operations team provides three enhanced levels of support:

Secure reboots: We will agree procedures with you that include a passphrase to provide for a device to be powered off and on, after the appropriate authentication is given.

Intelligent hands: Our trained personnel are available to type commands into a console and read out responses over the phone to aid in troubleshooting and problem identification.  This service also includes the secure reboots service.

This service enables our operators to follow procedures provided by you to deliver first level troubleshooting and the escalation of faults that are identified by our service availability monitoring service.  This service also includes the secure reboot and intelligent hands services.

Internet connectivity
Our internet backbone services provide fully redundant access and are totally independent of any single telecommunications operator or upstream Internet Service Provider (ISP). Capacities range from 64Kb/s to 2Mb/s with higher bandwidths available on request.  Both Fixed and Burstable bandwidth options are available.

Load balancing
Balancing your business throughput across multiple servers offers the dual benefits of high availability, as the failure of any one server will not compromise your connections to the net, and eases the task of future upgrades to your equipment by virtually eliminating downtime.  For the ultimate in high availability it is possible for you to take our multi-site service in addition to load balancing to enable you to load.